Terms of Service
Clear terms for using our website, shopping with us, and choosing to receive text messages.
Effective September 23, 2026
These Terms of Service (“Terms”) govern your use of vivacityimports.com and purchases from Vivacity Imports LLC DBA GRANDER® Water by Vivacity Imports (“Vivacity Imports,” “we,” “us,” or “our”). By using the website or placing an order, you agree to these Terms.
Website and accounts
You agree to use the website lawfully, provide accurate information, protect any account credentials, and avoid interfering with the website’s operation or security. Contact us if you believe your account has been used without permission.
Products and orders
We work to keep product descriptions, images, availability, and prices accurate. Information may change, and errors can occur. Placing an order does not guarantee acceptance. If we cannot accept or fulfill an order, we will contact you and refund any payment collected for canceled items.
Information about products and their uses is provided for general purposes. Consult an appropriate qualified professional about installation, plumbing, water quality, health, or a particular application when needed. Any express product warranty is governed by its stated terms.
Prices, preorders, and delivery
Applicable charges are shown during checkout. Certain products may be offered for preorder, with an estimated shipping date or window. If shipping is delayed, we will notify you and provide any cancellation or refund options required by applicable law. Delivery estimates are not guarantees unless expressly stated otherwise.
Returns and refunds
Returns, exchanges, and refunds are subject to the return terms presented for the purchase and applicable consumer law. Contact us at info@vivacityimports.com for assistance with a damaged, incorrect, or missing order. Nothing in these Terms limits rights that cannot legally be limited.
SMS messaging terms
Program name: GRANDER® Water by Vivacity Imports.
You may enroll in an SMS program only through an opt-in method offered by Vivacity Imports. The sign-up disclosure identifies whether you are enrolling in customer service or order-related messages, promotional messages, or both. Promotional SMS consent is requested separately from consent for non-promotional messages. Consent to promotional texts is not required to make a purchase.
If you opt in, message frequency varies based on your interactions and the program you select. Message and data rates may apply. Reply STOP to opt out of messages from the program or HELP for assistance.
You may also contact info@vivacityimports.com or (877) 209-2837. After an opt-out request, you may receive a confirmation message. Carriers are not liable for delayed or undelivered messages.
We will honor opt-out requests as required by law. For information about how we handle mobile information and consent, see our Privacy Policy.
Intellectual property and third-party links
Website content and design are protected by applicable intellectual property laws. GRANDER® and other marks belong to their respective owners. You may not commercially reproduce website content without the applicable owner’s permission. Links to independent websites are provided for convenience; their operators control their own content and policies.
Website availability and liability
We do not guarantee uninterrupted or error-free website access. To the extent permitted by law, we are not responsible for indirect or consequential losses arising from website use. Nothing in these Terms excludes liability, an express product warranty, or consumer rights that cannot lawfully be excluded.
Privacy and changes
Our Privacy Policy explains our information practices. We may revise these Terms by posting an updated version with a new effective date. The terms applicable when you place an order govern that order unless we and you agree otherwise.
Governing law
California law governs these Terms, except where another state’s applicable consumer protections cannot lawfully be waived.
Contact us
Vivacity Imports LLC DBA GRANDER® Water by Vivacity Imports5052 Clairemont Drive #17209
San Diego, CA 92117
info@vivacityimports.com
(877) 209-2837