Privacy Policy
How we handle information when you visit our website, shop with us, contact us, or choose to receive our messages.
Effective September 23, 2026
Vivacity Imports LLC DBA GRANDER® Water by Vivacity Imports (“Vivacity Imports,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and disclose personal information when you visit vivacityimports.com, contact us, create an account, purchase a product, or choose to receive communications from us.
Information we collect
We may collect information you provide, including your name, email address, telephone number, billing and shipping addresses, account details, order information, and the contents of inquiries you send us.
When you visit our website, we and our website service providers may collect your IP address, browser and device information, referring pages, pages visited, clicks, searches, and other information about your use of the site. We may collect this information through cookies and similar technologies.
If you choose to receive text messages, we may also maintain your mobile number, the date and method of your consent, your messaging preferences, and records of messages and opt-out requests.
How we use your information
We use personal information to operate and secure our website; process payments and orders; arrange shipping; provide customer service; respond to inquiries; manage accounts; send order and service communications; send marketing communications when permitted; improve our website and services; and comply with applicable law.
Providing a mobile number for an order or inquiry does not, by itself, enroll you in promotional text messages.
SMS and A2P messaging
If you opt in to receive text messages from GRANDER® Water by Vivacity Imports, we may send the types of messages described when you sign up. Depending on the program you select, these may include responses to inquiries, order or service updates, or promotional messages. Consent to promotional messages is separate from consent to order or service messages and is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to a text message to opt out or HELP for assistance. You can also contact us at info@vivacityimports.com or (877) 209-2837.
We do not share, sell, or provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for their own marketing or promotional purposes. We may use a messaging service provider to deliver messages on our behalf. That provider may process mobile information only to provide services to us, not for its own marketing.
Your choices and privacy requests
You may unsubscribe from marketing emails using the link in those emails. You may opt out of a text messaging program by replying STOP. You may contact us to ask about, request access to, correct, or request deletion of your personal information. We will review and respond to requests as required by applicable law and may need to verify your identity.
Retention and security
We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal obligations. We use reasonable measures intended to protect personal information, although no electronic system can be guaranteed completely secure.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy by posting a revised version on this page with a new effective date.
Contact us
Vivacity Imports LLC DBA GRANDER® Water by Vivacity Imports5052 Clairemont Drive #17209
San Diego, CA 92117
info@vivacityimports.com
(877) 209-2837